Our Comprehensive Guide to Leased Line Costs in the UK: 2025
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Our Comprehensive Guide to Leased Line Costs in the UK: 2024
Our Comprehensive Guide to Leased Line Costs in the UK: 2025
Our in-depth analysis provides an up-to-date overview of leased line costs across the UK, so It doesn’t matter whether you’re a small business or a large enterprise, our guide is tailored to your needs, covering speeds, pricing trends, and factors influencing costs, all tailored to specific locations and business requirements.
Indicative Pricing for Leased Lines in the UK (2025) *:
- 10 Mbps: Starting from £150 to £300 per month
- 100 Mbps: £150 to £500 per month
- 1 Gbps: £175 to £1200 per month
- 10 Gbps: From £550 per month
Keep in mind these will vary greatly depending on your location!
This guide highlights some of the most trusted UK-based leased line providers, which are a mix of both well-known and niche players. Our independent analysis leverages customer reviews, technical insights, research hours, qualified staff insights and over 15 years of industry expertise!
Skip to their review here:
Why should you listen to us?
With over a decade of expertise, we are completely and utterly committed to delivering unbiased analysis to help you make informed decisions. For more details on how we evaluate products, services, and providers, click here.
While we strive to offer the most comprehensive recommendations based on our extensive research and experience, we think it’s important to note that the UK market is home to a vast number of leased line providers, each of which offers unique features and benefits that could be the perfect fit for your business. So, to find the best provider for your needs, use our comprehensive comparison tool today.
Our Top Leased Line Providers in the UK are…
As they offer comprehensive solutions for all business sizes.
We think they are Ideal for ultra-fast urban connectivity.
Because they are renowned for extensive network coverage and robust SLAs.
As they offer the most affordable plans tailored for SMEs.
For their high-speed options with reliable uptime guarantees.
Be sure to read our in-depth analysis of each provider below to learn more!
How have we selected these providers?
For each provider we review, we assign them a score out of five, focusing on the most relevant factors for leased lines. These include available speeds, value for money, SLA (Service Level Agreement), customer retention rate, and proactive monitoring and support – here’s why we think these factors are essential:
- Available speeds: We know that a provider’s core network capacity determines the maximum guaranteed speeds they can deliver, so ensuring the network can handle your needs is critical for performance.
- Value for money: Instead of just looking at cost, we want to evaluate the balance between price and the quality of services provided because it ensures you’re getting a competitive price and strong performance for your investment.
- SLA (Service Level Agreement): While many providers offer similar uptime guarantees (from 99.9% to 100%), even the slightest difference in SLAs (including response times and compensation for downtime), can be vital for businesses requiring uninterrupted connectivity.
- Customer retention rate: We’ve included this metric as it provides an objective measure of customer satisfaction by indicating how many clients remain with a provider over time – remember that high retention often reflects consistent service and strong provider loyalty.
- Proactive monitoring and support: Beyond reactive support, we believe that proactive monitoring ensures your issues are identified and resolved before they impact your business, which demonstrates a provider’s commitment to maintaining service quality.
A leased line is a dedicated, fixed-bandwidth internet connection established between two locations, such as an office and a data center or a corporate network and an internet service provider (ISP).
As businesses in the UK continue to embrace digital transformation, reliable internet connectivity is no longer a luxury—it’s a necessity.
Leased lines offer businesses a dedicated, high-performance internet connection, but they come with both advantages and potential drawbacks.
As businesses focus on sustainable practices, understanding the environmental impact of leased lines is essential.
Installing a leased line involves several stages to ensure a reliable and dedicated internet connection tailored to your business needs.
Leased lines come in various types tailored to the diverse needs of businesses. Understanding these options helps you choose the best solution for your requirements
When investing in a leased line, the contract is critical to ensuring you receive the agreed service quality, performance, and support.
A well-structured leased line contract ensures your business gets the promised performance and support. Take the time to thoroughly review all terms, negotiate where needed, and clarify any ambiguities with your provider. If in doubt, consult a legal or IT expert to ensure the agreement aligns with your business goals and safeguards your interests.
A leased line can be a game-changer for businesses seeking reliable and high-performance internet connectivity.
The cost of leased lines in the UK can vary significantly depending on several factors.
The setup time for a leased line can vary depending on several factors, but typically, it takes between 4 to 12 weeks for installation.
Leased lines are often seen as a premium solution for businesses in urban areas, but they can also provide significant benefits to remote and rural businesses. However, there are specific considerations and challenges when setting up a leased line in these locations.
When choosing the right internet connection for your business, leased lines and broadband are two of the most common options. While both serve the same basic purpose of providing internet access, they differ significantly in terms of performance, reliability, and cost.
When considering a leased line for your business in 2024, budgeting is a critical part of the decision-making process. Leased lines offer a premium internet connection with dedicated bandwidth, but they can be expensive compared to standard broadband services.
Leased lines have been a cornerstone for businesses seeking reliable, high-speed internet. As technology evolves, leased lines are also set to experience significant changes and improvements. Here are some key future trends in leased line technology that will shape the way businesses use internet connectivity in the coming years.
Topics in our article include:
What Are Leased Lines, and Does Your Business Need One?
Using a leased line in your business means you will receive a dedicated, fixed-bandwidth internet connection exclusively for your use, meaning that unlike broadband (shared with other users), a leased line provides consistent performance and symmetrical upload and download speeds.
If high reliability and low latency are non-negotiables for your business & success, we suggest installing one.
Why Leased Lines Matter for Small UK Businesses?
For small businesses, reliable internet is almost always a non-negotiable and can affect not only your business continuity but your employee and customer satisfaction. We expect things to run seamlessly these days! Whether you rely on cloud services, video conferencing, VoIP, or e-commerce, a leased line ensures that your operations run smoothly without the risk of downtime or sluggish speeds, which can make your team want to pull their hair out!
Let’s give some examples of how this can look in different industries.
- Retailers can process online orders and payments without delays.
- Creative agencies can upload large files or collaborate with remote teams seamlessly.
- Any kind of professional service can deliver uninterrupted client communication via video calls or VoIP.
Top Benefits of Leased Lines for Growing UK Businesses
- Firstly, as you don’t have to share your bandwidth with anyone else, your speeds will remain consistently stable – even in peak hours.
- These speeds will also remain symmetrical – these equal uploads and download speeds are essential to support activities such as video conferencing.
- As leased lines come with low latency, you can be sure your time-sensitive activities, such as VoIP, will never be compromised.
- A dedicated connection means nosy neighbouring users won’t ever disrupt your connection or speed.
- Every leased line will come with an SLA*, which guarantees your uptime and performance, and you can also be assured of constant support.
- Once you have the infrastructure, you can quickly scale leased lines as your business grows or needs change.
What are SLAs?
An SLA (service level agreement) is the contract between your provider and your business that defines your uptime guarantee (usually around 99.9% or higher!), their response time to resolve any potential issues, and the compensation they are willing to offer you if they fail to meet their standards. We think SLAs are crucial for any leased line contract as they hold your provider accountable, meaning you have peace of mind that you will get the reliable performance that you pay for
On the flip side of these advantages, here are some downsides of leased lines to consider:
- Understandably, having this infrastructure in place will come at a higher cost than your standard broadband package.
- The location will influence whether leased lines are available for your business and how much they will cost.
- If you are in a rural or remote area, your list of providers will be more limited as the lines are more complex to access.
- Some providers will charge you for line maintenance.
- You will usually have to sign a lengthy contract when using a leased line.
Pros and Cons of Leased Lines
There are many advantages to having a leased line in your business, but as with any business solution, they’re never going to be suitable for everybody’s needs and budget, so we’ve created this table to give a holistic view of the pros and cons to having a leased line to hopefully help you decide whether or not they’re right for your business needs.
| Aspect | Pros | Cons |
|---|---|---|
| Reliability | ||
| Speed Consistency | ||
| Bandwidth | ||
| Scalability | ||
| Security | ||
| Performance | ||
| Cost | ||
| Coverage | ||
| Customisation | ||
| Support |
To summarise all of the above, Does your business need a leased line?
We think that leased lines are great – but not always the best solution. We think leased lines are particularly valuable if:
- Your business relies heavily on uninterrupted internet for day-to-day activities.
- You experience slow or inconsistent speeds with standard broadband.
- Your team frequently uploads large files, uses cloud-based software, or runs online applications.
- Downtime would result in significant financial or reputational loss.
- Privacy and security are paramount in your line of work.
Environmental Impact of Leased Lines
Businesses are becoming increasingly savvier about and considering the environmental impact of their business solutions, and while these signs contribute to improved business efficiency, they also come with the environmental costs related to the production, installation, and operation of their network infrastructure.
One of the major concerns regarding the environmental costs of installing leased lines is the installation of fibre optic cables, as this involves significant construction activity, including often trenching and drilling, which can be disruptive to local ecosystems. There is also no doubt that fibre optic networks and data centres consume a lot of energy and consume significant amounts of electricity that are often derived from non-renewable sources.
The good news is a lot of these concerns are being addressed through green energy initiatives, sustainable materials, energy-efficient equipment, and the offsetting of carbon emissions. In addition, the recycling and reusing of network hardware is becoming standard practice across UK providers, which helps reduce the waste and the demand for new raw materials.
Some other existing positive environmental contributions of leased lines are that they can help to reduce your carbon footprint by enabling seamless remote work, which results in reducing the need for your staff to commute and therefore leading to a significant decrease in transportation-related emissions. They also make it easier to transition to paperless workflows and cloud-based operations, minimising the need for on-premises servers, which consume considerable energy for operation and cooling.
It’s always worth speaking to your potential provider about their green initiatives and the steps that they’re taking to reduce their carbon footprint to ensure that their values align with your businesses.
The Leased Line Installation Process
What is the Installation Process?
Installing a leased line involves a structured process to ensure a reliable and dedicated internet connection tailored to your business needs – let’s go over it step by step.
- It begins with an initial consultation and site survey, where the provider assesses your requirements, such as bandwidth, location, and current infrastructure – be sure to ask about the survey results and if it will affect your installation times or overall costs.
- After agreeing to the terms and signing the contract, your provider will proceed with planning and route mapping, which involves designing the optimal path for the leased line and can often get held up if you require permission from local authorities or property owners for new cables to be installed.
- Next, the infrastructure is prepared – so fibre-optic or copper cables are laid between your premises and the provider’s network, and hardware such as routers or network termination units (NTUs) are installed.
- Once the physical setup is complete, engineers test the connection for speed, reliability, and stability and then configure the network settings to meet your specific requirements.
- Finally, your connection will be activated, and the provider will hand over the line.
- While the process commonly takes 4 to 12 weeks, proper coordination with the provider is essential to ensure minimal disruption during installation.
Different Types of Leased Lines Explained
There are four main types of leased lines: fibre, copper, point-to-point and ethernet. Their differences are:
| Type | What is it? | Who are they best for? | Benefits | Drawbacks |
|---|---|---|---|---|
| Fibre leased lines | They use fibre-optic cables for high-speed, low-latency connections. | Businesses with heavy data usage. | capacity | |
| Copper leased lines | These utilise traditional copper cables; slower and less reliable but affordable. | Small businesses or areas without fibre availability. | ||
| Point-to-point leased lines | These provide a direct connection between two specific locations. | Businesses needing secure, private communication between offices or sites. | Requires infrastructure at both endpoints. | |
| Ethernet leased lines | These are super high-performance, incredibly scalable connections designed for large-scale businesses. | Enterprises relying on cloud applications and large data transfers. | More expensive often requires professional setup. |
What to Look for in a Leased Line Contract
We always recommend reading any contract regarding your business thoroughly before signing along the dotted lines, and we believe that choosing the right lease sign provider and contract is a critical step in ensuring your business gets the best high-speed Internet possible. But how would you know what to look for? Luckily, we are going to share with you some tips to help you ensure you know exactly what you’re getting into.
- Ensure the contract includes SLAs outlining guarantee uptime fault response times and fault resolution time. Look for (and negotiate) clear terms on compensation if these SLAs are not met, such as credits or refunds, and be sure to check if your provider offers proactive monitoring.
- Be sure to check your bandwidth and speed guarantees and confirm whether you can upgrade or downgrade your bandwidth as your business needs change.
- Leased line contracts typically last from one to five years, and longer contracts usually mean better rates but limit flexibility, so be sure to check for early termination clauses and annual renewal terms (such as auto-renewals).
- Make sure your provider is very clear on the pricing of installation costs and timelines and enjoy your contract itemising all one-off charges. Also, ensure the installation timeline looks realistic, especially if your business depends on rapid deployment.
- Be sure to review your support and customer service availability, checking whether you have a dedicated account manager, their contact methods (i.e. phone, e-mail and online chat) and whether or not this is available to you 24/7.
- Check the fault resolution and redundancy times, including whether or not they offer backup options such as wireless lease lines to ensure uninterrupted connectivity in the event of any outages.
- Be sure to check for any hidden fees for features such as static IP’s DDoS protection, hardware repairs or replacements, and network monitoring.
- It’s a good idea to review the performance monitoring and reporting tools (such as dashboards, etc.) That will be available to you, and don’t be afraid to ask for a trial or demonstration.
- Before signing your contract, we always recommend a little bit of friendly competitive comparison, so compare the contract terms with similar offerings from other providers to be sure you are getting a competitive deal and balance the cost with the quality of service and features you are getting
Our Guide to Choosing the Right Leased Line
If you’re considering installing a leased line on your premises, use the handy questions from our checklist before choosing your provider to ensure you are making an informed decision:
- What are your bandwidth requirements, and do you think they will change in the long-term or short-term future?
- Where is your business located? Remember that your business’s location will ultimately determine the costs and overall availability of a leased line.
- What SLA do you require for business continuity?
- What is your budget? Always compare a few providers to find the right balance between price and performance.
- What are the customer reviews like for your preferred providers? Trust them more than the company website!
- Can your preferred provider/s scale up (or down!) as your business needs change?
What Affects the Cost of Leased Lines in the UK?
We get this a lot, and it’s a fair question! The reason leased line prices vary so much is mainly due to the location of the business; if you’re located in London, chances are your leased lines will be cheaper than if you’re in the Scottish Highlands – purely because the infrastructure is already in place, you’ll be closer to an exchange, and the installation and maintenance of your line will be easier and cheaper. Other factors influencing your overall cost include the speeds you need and your provider’s pricing structure (and whether they charge for additional extras, maintenance, early terminations, etc.)
Below is a guide to our top-ranked providers’ leased line prices across varying UK cities:
| City | Daisy Communications | Focus Group | TalkTalk Business | BT | Virgin Media Business |
|---|---|---|---|---|---|
| Birmingham | Contact for a quote | Contact for a quote | $329 | £343 | £270 |
| Bristol | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Edinburgh | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Glasgow | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Leeds | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Liverpool | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| London | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Manchester | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Newcastle | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Nottingham | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
| Sheffield | Contact for a quote | Contact for a quote | £329 | £343 | £270 |
Keep in mind that specific pricing for Daisy Communications and Focus Group is not publicly available on their websites, as they prefer to tailor a quote for specific business needs. So, for accurate and tailored quotes, we recommend you contact these providers directly.
Leased Lines for Remote and Rural Businesses
Leased line availability for remote and rural businesses has always been a touchy and expensive subject, and time and time again, we see and speak with businesses in these areas that face challenges in securing robust connectivity due to their infrastructure limitations. However, leased lines are becoming increasingly viable solutions for businesses thanks to improvements in technology, government initiatives, and the support of providers.
Some solutions to address the challenges faced by businesses in rural areas include:
- The UK government’s “Project Gigabit” aims to improve broadband connectivity in rural areas, with subsidies for businesses investing in faster internet solutions like leased lines.
- Wireless leased lines are also an effective alternative for rural businesses, eliminating the need for extensive cabling because they use radio signals to directly connect to the internet (which is also much more cost-effective!)
- Satellite technology offers another option for areas where fibre or wireless connections are not feasible.
- Hybrid solutions that combine leased lines with technologies like 4G or 5G ensure continuity during downtimes and reduce costs for rural businesses.
How Long Does It Take to Set Up a Leased Line for Your Business?
As we mentioned above, as a rough guide, you can expect to have your leased line up and running between 4-12 weeks, and your location will influence this, the results of your site survey and your provider’s capacity and demand. During a site survey, your provider should let you know if any additional infrastructure will be required and how much that should delay the installation.
Leased Lines vs Broadband: Which Is Right for Your Business?
If you’re still trying to figure out if a leased line is necessary or if broadband will be enough for your business needs, check out our table below to help compare the two:
| Feature | Leased Line | Broadband |
|---|---|---|
| Connection type | Dedicated | Shared |
| Speed | Symmetrical | Asymmetrical |
| Reliability | High (guaranteed) | Moderate (affected by others) |
| Latency | Low | Higher |
| Cost | Higher | Lower |
| Uptime guarantee | SLAs with uptime guarantees | No guarantees |
| We think this is best suited to… | Large businesses with critical tasks | Small businesses & general use |
A Handy Budgeting Guide to Leased Lines in 2025
| Bandwidth | Average monthly cost |
|---|---|
| 10 Mbps | £150 - £300 |
| 100 Mbps | £300 - £500 |
| 1 Gbps | £700 - £1,200 |
| 10 Gbps | £2,000+ |
Keep in mind that these prices will vary greatly depending on your location, provider and speed requirements.
Next, there will be one off cost to consider, which include:
| Cost | What does this entail? |
|---|---|
| Installation fees | Depending on the provider and location, fees can range from £0 (on promotional offers) to several thousand pounds. |
| Router costs | Some providers include routers in their packages, while others may charge separately for the equipment. |
| Customisation fees | Additional costs may apply for custom setups, which could mean enhanced security features or redundancy options. |
You will also have monthly costs, which you will see in your contract/invoice and can include:
| Cost | What does this entail? |
|---|---|
| Service fees | Includes the leased line rental and maintenance costs. |
| Support & SLAs | Providers offering 24/7 support and proactive monitoring are likely to charge you premium rates. |
| Additional services | You will incur this if you’ve added on any features like static IP addresses, DDoS protection, or enhanced cybersecurity. |
This can be overwhelming to consider, so our budgeting tips for small businesses are to:
- Fully understand your bandwidth needs, remembering you can scale up if you need to.
- For small businesses, we think 10Mbps-100Mbps would be sufficient.
- For medium-sized businesses or those that rely on VoIP, we suggest looking at 1Gbps packages.
- For enterprise or super tech-heavy businesses, consider looking at 10Gbps.
- Make sure you get quotes from a few providers to compare the best deals available in your location.
- Consider your contract length and opt for longer contracts to reduce your monthly costs, but always ensure you have flexibility or can amend features if needed.
- Always plan for hidden costs in your budget and account for any additional features like enhanced SLAs, or the cost of your router.
- Always keep an eye out for promotions, and keep in mind that many providers offer discounted installations or free upgrades during these periods.
Future Trends in Leased Line Technology
It’s completely normal (and we also encourage you) to be curious about the future of leased line technology as it is evolving rapidly and driven by advancements in connectivity, network infrastructure, and business demands. Here are some of our predictions for the future of leased lines post 2024.
- We predict there will be better integration with 5G networks, as the rise of 5G is expected to complement lease lines by providing ultra-low latency and high-speed wireless backup options. We have already seen that some providers are starting to offer hybrid setups combining least line and 5G for flexibility and improved reliability, especially for those in remote areas.
- We also believe there will be increased use of software-defined networking (SDN), as this technology allows you to manage leased line connections dynamically, optimising your bandwidth allocation and enhancing your network efficiency.
- We believe that advances in fibre optic technology will push the boundaries of bandwidth, enabling speeds well beyond 10Gbps, resulting in cost reductions as fibre optic infrastructure becomes more widespread and accessible to businesses.
- Security features are always being developed, and with cyber threats on the rise, we believe that leased lines will increasingly come with built-in protections, and AI-driven monitoring will also play a key role in detecting and preventing threats in real time.
- As green networking initiatives become increasingly more important to businesses, we’ve seen that providers are adopting greener practices by implementing energy-efficient technologies in their leased line networks to reduce carbon footprints through the use of sustainable materials that align with global environmental goals.
- We can already see that providers are focusing on expanding into rural and hard-to-reach areas, and providers are already beginning to explore wireless options as a cost-effective alternative to laying fibre cables. Additionally, government initiatives, public sector support, and investment are also helping to drive infrastructure expansion into underserved regions, and we predict this support will only grow.
Our Leased Line Provider Reviews
Daisy Communications
Our performance rating of Daisy Communications out of 5 stars
| Our overall rating | 4.8 out of 5 stars |
|---|---|
| Available speeds | 4.8 out of 5 stars |
| Value for money | 4.7 out of 5 stars |
| SLA | 4.8 out of 5 stars |
| Customer retention rate | 4.7 out of 5 stars |
| Proactive monitoring and support | 4.9 out of 5 stars |
Customer review summary:
Daisy Communications receives mostly positive feedback on Trustpilot (85% 5-star rating), with customers highlighting the reliability of their services and the professionalism of their support team. However, some reviews do mention occasional issues with service delivery and communication, but these are quickly addressed by Daisy.
What do other reviews say about Daisy Communications?
| Trustpilot | 4.6 out of 5 stars |
|---|---|
| Broadband.co.uk | 2.5 out of 5 stars |
| Cloudtango | 4.6 out of 5 stars |
| ISP Reviews | 1 out of 5 stars |
| Featured Customers | 4.7 out of 5 stars |
Price of Daisy Communications (at time of writing):
To secure the best price with Daisy you must submit a quick quote form (see below)
Features of Daisy Communications:
| Service Level Agreements (SLAs) | Robust SLAs depend on your package |
|---|---|
| Installation times and process | 4-12 weeks |
| Scalable? | Yes |
| Support and customer service | 24/7 UK based customer services |
| Resilience and redundancy | They offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages. |
| Coverage area | Daisy Communications has extensive coverage across the UK |
| Security features | Their services include security measures such as DDoS protection to safeguard business data and operations. |
| Technology used | Fibre optic |
| Competitor comparison | Compared to other providers, Daisy Communications is noted for its comprehensive support and flexible solutions. |
| Contract terms | Customisable |
| Green credentials | Daisy Communications is committed to sustainability, implementing eco-friendly practices within their operations. |
| Best suited for… | All sizes of businesses requiring reliable, high-speed internet with dedicated support, |
Pros and Cons of Daisy Communications:
| Pros | Cons |
|---|---|
Commercial Video of Daisy Communications:
Our experience with Daisy Communications:
Our interactions with Daisy Communications have been positive, and we think their team should be commended on their professionalism and commitment to customer satisfaction. Their support team are helpful and responsive, and the services provided are reliable.
Recent improvements:
- Daisy Communications has enhanced their network infrastructure to improve service reliability and speed.
- They have also expanded their support services to offer more comprehensive assistance to clients.
On-going issues:
- Some customers have reported occasional delays in installation and communication challenges, but through their customer responses we have seen that Daisy Communications are actively working to address these concerns to improve the customer experience.
How to purchase Daisy Communications leased lines:
Direct:
Or via a reseller:
Our final word on Daisy Communications:
Overall, there is a reason Daisy is our top choice for your business’s leased line provider. They can offer you robust leased line services with strong support and scalability, so they are a solid choice if you’re after reliable internet connectivity. While there are always going to be areas for improvement, their commitment to customer satisfaction and service quality is evident.
Focus Group
Our performance rating of Focus Group out of 5 stars
| Our overall rating | 4.5 out of 5 stars |
|---|---|
| Available speeds | 4.3 out of 5 stars |
| Value for money | 4.5 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 4.2 out of 5 stars |
| Proactive monitoring and support | 4 out of 5 stars |
Customer review summary:
Based on our observations of their customer reviews, Focus Group’s leased lines are highly regarded for their speed and reliability, with customers valuing the consistent performance and the proactive support provided by their team. However, it’s worth noting that some users have mentioned the premium pricing might not be ideal for smaller businesses with lower internet demands.
What do other reviews say about Focus Group?
| Trustpilot | 4.2 out of 5 stars |
|---|---|
| Reviews.io | 3.8 out of 5 stars |
| Cloudscene | Not rated |
Price of Focus Group (at time of writing):
Their pricing is not readily available on their website as they like to tailor their prices to each individual customer based on their specific needs and location, so you’ll have to fill in their easy quote form and speak to one of their representatives For more information.
Features of Focus Group:
| Service Level Agreements (SLAs) | Robust SLAs |
|---|---|
| Installation times and process | Installation times will ultimately vary based on the type of leased line:
|
| Scalability and flexibility | Focus Group's leased lines are highly scalable, offering symmetrical speeds up to 10 Gbps. |
| Support and customer service | They provide 24/7 proactive monitoring and support. |
| Resilience and redundancy | Focus Group offers wireless leased lines that can serve as primary or backup connections, enhancing network resilience and ensuring zero downtime (as they will automatically reroute traffic if interruptions are detected). |
| Coverage area | Their services are primarily available in larger urban areas all across the UK; if you're in a rural location, you will need to contact them to check availability. |
| Security features | Focus Group's dedicated lines enhance businesses' data security. |
| Technology used | Focus Group utilises both fibre optic and wireless technologies. |
| Competitor comparison | Focus Group distinguishes itself by offering both fibre and wireless leased lines, providing flexible installation options, and providing proactive monitoring and 24/7 support, ensuring quick issue resolution. |
| Contract terms | This information is unavailable on their website, and you'll have to contact them to discuss. |
| Green credentials | They also do not advertise this on their website. |
| Best suited for… | They cater to organisations needing dedicated bandwidth for operations like VoIP and other data-heavy applications. However, we do think their services may be less suitable for smaller businesses with minimal internet requirements or those located in rural areas. |
Pros and Cons of Focus Group:
| Pros | Cons |
|---|---|
Commercial Video of Focus Group:
Our experience with Focus Group:
We have only ever had positive dealings with Focus Group, and their team and their many years of experience are evident when you speak to them to discuss your leased line needs. While as is the same with any company, there are negative Trustpilot reviews, but these concerns always seem to be addressed efficiently and politely by a team of experts who really know and care about what they’re doing.
Recent improvements:
- We have noticed they have broadened their network coverage to cater to a wider range of UK businesses.
- They have improved their security measures, including advanced DDoS protection.
- They have launched a range of wireless lease lines that provide more flexible and expedited installations.
- They have upgraded customer support through round-the-clock monitoring and quicker response times.
On-going issues:
- While not solely specific to focus group their varying installation times can be disruptive for business continuity.
- Their services can be more expensive than necessary for smaller businesses or those in rural areas.
How to purchase Focus Group leased lines:
Direct:
- Via their website here
Our final word on Focus Group:
While we think that Focus Group could be a really great option for meeting business lease line requirements, we do not think that they would be the best fit for smaller businesses or those located in rural areas, as their service availability and pricing can potentially be less favourable than for those who are based in an urban or city location.
However, what really stands out to us with them is their symmetrical speeds, proactive customer support, and incredibly robust SLAs. So, if you prioritise uninterrupted connectivity and have high data demands and a critical resilience on consistent Internet uptime, we think Focus Group could be a great choice.
Talk Talk
Our performance rating of TalkTalk out of 5 stars
| Our overall rating | 4.6 out of 5 stars |
|---|---|
| Available speeds | 4.3 out of 5 stars |
| Value for money | 4.7 out of 5 stars |
| SLA | 4.7 out of 5 stars |
| Customer retention rate | 4.8 out of 5 stars |
| Proactive monitoring and support | 4.5 out of 5 stars |
Customer review summary:
TalkTalk Business has amazing feedback on Trustpilot, with their customers highlighting the reliability of their services and the professionalism of their support team. We should note that some reviews mention occasional issues with service delivery and communication.
What do other reviews say about TalkTalk?
| Trustpilot | 4.6 out of 5 stars |
|---|---|
| Expert Market | 4.5 out of 5 stars |
| Broadband.co.uk | 2.8 out of 5 stars |
| Reviews.io | 1.1 out of 5 stars |
Price of TalkTalk (at time of writing):
| Ethernet over Fibre to the Cabinet (EoFTTC): | Ethernet First Mile (EFM): | Dedicated Leased Line: |
|---|---|---|
| Pricing: Starts from £90 per month (excluding VAT) on a 36-month term. | Pricing: Begins at £165 per month. | Pricing: Starts from £243 per month. |
| Speed: Up to 20Mbps. | Speed: Up to 20Mbps. | Speed: Up to 10Gbps. |
Features of TalkTalk:
| Service Level Agreements (SLAs) | 99.995% with a maximum 4-hour fix time.ax |
|---|---|
| Installation times and process | 4-12 weeks |
| Scalable? | Yes |
| Support and customer service | 24/7 UK -based support |
| Resilience and redundancy | They offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages. |
| Coverage area | Extensive coverage across the UK |
| Security features | Their services include security measures such as DDoS protection to safeguard business data and operations. |
| Technology used | Fibre optic technology |
| Competitor comparison | Compared to other providers, TalkTalk Business are noted for their comprehensive support and flexible solutions. |
| Contract terms | Customisable |
| Green credentials | They mention they implement eco-friendly practices within their operations |
| Best suited for… | Small businesses |
Pros and Cons of Talk Talk:
| Pros | Cons |
|---|---|
Commercial Video of TalkTalk:
Our experience with TalkTalk:
We find that their support team is responsive, and the services provided are reliable. They offer a lot of information on their website, and you can also submit a request form to discuss anything you wish in further detail with them.
Recent improvements:
- TalkTalk Business have been working on improving their customer support to offer better assistance to their customers
- They are always increasing the size of their network.
On-going issues:
- Like Daisy, customers have issues with installation time delays (which are not exclusive to any one provider and depend on your location).
How to purchase TalkTalk leased lines:
Direct:
- TalkTalk website here.
Or via a reseller:
Our final word on TalkTalk:
TalkTalk are our second pick for leased line providers as we believe they are the most cost-effective option for small businesses who need strong support and the option to easily scale upwards. They may not offer the most comprehensive packages on the market, but they are affordable and have exceptional customer reviews, so you can trust they will be a solid provider for your leased line needs.
BT
Our performance rating of BT out of 5 stars
| Our overall rating | 4.1 out of 5 stars |
|---|---|
| Available speeds | 4.9 out of 5 stars |
| Value for money | 4 out of 5 stars |
| SLA | 5 out of 5 stars |
| Customer retention rate | 2 out of 5 stars |
| Proactive monitoring and support | 2.5 out of 5 stars |
Customer review summary:
BT’s leased line services receive mixed feedback, and many customers commend the reliability and speed of the connections, highlighting the robust Service Level Agreements (SLAs) and consistent performance. However, MANY users have reported challenges, particularly concerning installation delays and communication issues during the setup process
What do other reviews say about BT?
| Trustpilot | 1.4 out of 5 stars |
|---|---|
| ExpertReviews | 3.0 out of 5 stars |
| GlassDoor | 3.8 out of 5 stars |
| ISPreview | 2.0 out of 5 stars |
| TechRadar | 4.0 out of 5 stars |
Features of BT:
| Service Level Agreements (SLAs) | 100% |
|---|---|
| Installation times and process | 30-90 days (though lots of users report delays here). |
| Scalable | One of the most scalable options |
| Support and customer service | 24/7 support for leased line customers (not UK-based) |
| Resilience and redundancy | BT offers options for network resilience, including diverse routing and failover solutions, to maintain business continuity. |
| Coverage area | One of the best in the country – they have a vast infrastructure in place. |
| Security features | BT's leased lines come with robust security measures, including options for DDoS protection and managed firewall services. |
| Technology used | Fibre optic technology |
| Competitor comparison | Compared to other providers, BT is noted for its extensive network and comprehensive service offerings, but they get scathing reviews for their customer support and installation delays. |
| Contract terms | Usually, 12-36 months |
| Green credentials | BT is committed to sustainability, implementing eco-friendly practices and aiming for net-zero carbon emissions by 2045. |
| Best suited for… | We think BT's leased line services are ideal for medium to large businesses. |
Price of BT (at time of writing):
| Ethernet over Fibre to the Cabinet (EoFTTC): | Ethernet First Mile (EFM): | Dedicated Leased Line: |
|---|---|---|
| Pricing: Starts from £90 per month (excluding VAT) on a 36-month term. | Pricing: Begins at £165 per month. | Pricing: Starts from £243 per month. |
| Speed: Up to 20Mbps. | Speed: Up to 20Mbps. | Speed: Up to 10Gbps. |
Pros and Cons of BT
| Pros | Cons |
|---|---|
Commercial Video of BT:
Our experience with BT:
We think that while the leased line services provided are reliable and the support teams are knowledgeable, their reviews show us that they are not always helpful in resolving issues immediately. We have also observed that the installation process can be protracted, and communication during this phase could be enhanced. As personal users of BT, we have found their support to be over-complicated, and you must jump through hoops and explain your issues to many people before finding a suitable resolution.
Recent improvements:
- BT has been investing in expanding its fibre infrastructure to reduce installation times and improve service delivery.
On-going issues:
- Customers continue to report delays in installation and challenges in communication during the setup phase.
How to purchase BT leased lines:
Direct:
Or via a reseller:
Our final word on BT:
While there are areas for improvement, particularly in installation times and communication, we think BT is still a good option as its infrastructure simply cannot be beaten. You can trust that when your service is up and running, it will be one of the most reliable options on our list – just be prepared to pay a little extra for that reliability and 100% SLA!
M247
Our performance rating of M247 out of 5 stars
| Our overall rating | 4.4 out of 5 stars |
|---|---|
| Available speeds | 4.6 out of 5 stars |
| Value for money | 4.4 out of 5 stars |
| SLA | 4.8 out of 5 stars |
| Customer retention rate | 4.2 out of 5 stars |
| Proactive monitoring and support | 4.5 out of 5 stars |
Customer review summary:
M247 has garnered lots of positive feedback from clients, with many praising the consistent high level of service and prompt, appropriate responses to support issues. For instance, Eddie Wright from Foreman Roberts stated, “M247 have consistently provided a high level of service and have always responded quickly and appropriately to any support issues.”
What do other reviews say about M247?
| Trustpilot | 4.7 out of 5 stars |
|---|---|
| Reviews.io | 3.8 out of 5 stars |
| Cloudscene | Not rated |
Price of M247 (at time of writing):
| 1Gbps Bandwidth | 5Gbps Bandwidth | 10Gbps Bandwidth |
|---|---|---|
| 10Gpbs bearer | 10Gpbs bearer | 10Gpbs bearer |
| From £779 per month | From £830 per month | From £850 per month |
| 10Gbps Unified Communications Plans - Save up to 25% | 1-50 Users: | 51-100 Users: | 150+ Users: |
|---|---|---|---|
| MS Direct Routing Licence with 1200 UK minute bundle | 10% discount £3.60 per user | 12.5% discount £3.50 per user | 15% discount £3.40 per user |
| Fully Compliant Dubber Call Recording with unlimited storage | 10% discount £11.65 per user | 19% discount £10.50 per user | 25% Discount £9.70 per user |
| MAF Infocom Call Reporting and Analytics | 10% discount £194.40 | 15% discount £183.60 | 20% discount £288 (up to 250 users) |
Features of M247:
| Service Level Agreements (SLAs) | 99.95% |
|---|---|
| Installation times and process | As little as 25 working days (subject to a site survey) |
| Scalability and flexibility | Bandwidth options up to 10Gbps |
| Support and customer service | 24/7 UK-based support |
| Resilience and redundancy | They offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages, and their network is designed with no single point of failure. |
| Coverage area | Great coverage across the UK and internationally - they have numerous wireless Points of Presence (PoPs) in multiple locations |
| Security features | heir services include security measures such as DDoS protection to safeguard business data and operations. They also offer over 1Tbps of peering capacity, enhancing security and performance. |
| Technology used | Fibre-optic technology, and they also offer wireless leased lines with speeds greater than 10Gbps |
| Competitor comparison | Compared to other providers, M247 is noted for its comprehensive support, flexible solutions, and extensive monitoring. |
| Contract terms | Customisable |
| Green credentials | They claim they are committed to sustainability. |
| Best suited for… | Businesses with data-intensive applications. |
Pros and cons of M247:
| Pros | Cons |
|---|---|
Commercial Video of M247:
Our experience of M247:
We think M247 have one of the best monitoring systems from the providers on our list, and we also think that their flexibility in contract terms and scalability of services are particularly beneficial for growing businesses.
Recent improvements:
- Their SLAs have been guaranteed to have an uptime of 99.95%
- They have monitoring systems for proactive issue resolution
- They have expanded their bandwidth options (up to 10Gbps).
- They now offer DDoS protection
On-going issues:
- Their lowest speed package comes at one of the highest costs on our list.
- They have been reported to have slow fault repair times.
- Some customers have issues with their installation lead times.
How to purchase M247 leased lines:
Direct:
- Via their website here.
Our final word on M247:
We think that M247 offers robust leased line services with strong support and scalability, so they could certainly be a solid choice for businesses seeking reliable internet connectivity. While there are areas for improvement, we think that their commitment to customer satisfaction and service quality is evident – one of the best, actually! Their flexible contract terms further enhance their appeal to businesses of various sizes – if you have the budget to cover their services.
Amvia
Our performance rating of Amvia out of 5 stars
| Our overall rating | 4.1 out of 5 stars |
|---|---|
| Available speeds | 4.6 out of 5 stars |
| Value for money | 3.5 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 4 out of 5 stars |
| Proactive monitoring and support | 4 out of 5 stars |
Customer review summary:
Amvia receives mainly positive feedback from clients, with many praising their reliable services and responsive customer support. Their users also appreciate the personalised approach and the ability to provide tailored solutions, compared to some providers from our list that only offer very specific set packages.
What do other reviews say about Amvia?
| Trustpilot | 4.7 out of 5 stars |
|---|---|
| ISP Review | Not rated |
| Think Broadband | Not rated |
Price of Amvia (at time of writing):
Their website claims to be able to provide a 100Mbps leased line in London from between £245 and £295 per month, while a 1Gbps leased line ranges between £395 and £495 per month.
Features of Amvia:
| Service Level Agreements (SLAs) | 99.95% |
|---|---|
| Installation times and process | As little as 25 working days (subject to a site survey) |
| Scalability and flexibility | Yes - they offer bandwidth options up to 10Gbps |
| Support and customer service | 24/7 UK-based support |
| Resilience and redundancy | They offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages. |
| Coverage area | As they compare UK providers, they have extensive coverage across the country. |
| Security features | As they compare providers, they can tailor security features to your needs. |
| Technology used | Fibre-optic cables and leased lines of speeds greater than 10Gbps |
| Competitor comparison | Compared to other providers, Amvia is noted for its comprehensive support, flexible solutions, and competitive pricing. |
| Contract terms | Customisable |
| Green credentials | Not mentioned |
| Best suited for… | Any size business |
Pros and cons of Amvia:
| Pros | Cons |
|---|---|
Commercial Video of AMVIA:
Our experience of Amvia:
Our interactions with Amvia have been positive, noting their professionalism and commitment to customer satisfaction based on their customer interactions on Trustpilot. We think that their support team is responsive, and the services provided can tailored and therefore suitable to businesses with very niche needs.
Recent improvements:
- They actively engage and respond to customer feedback, showing us, they are committed to improving their services.
- They have a great customer reputation.
On-going issues:
- They don’t have many customers reviews
- Their pricing can greatly vary.
How to purchase Amvia leased lines:
Direct:
- Via their website here.
Our final word on Amvia:
While there are areas for improvement, we think that Amvia’s commitment to customer satisfaction and service quality is evident, and their competitive pricing and flexible contract terms further enhance their appeal to us. We do think it’s hard to obtain a holistic view of their services and offerings without speaking to them directly based on their business model, as they will tailor a solution to specific business needs rather than slot you into a predetermined package – which means every user’s experience is going to be greatly different.
Virgin Media
Our performance rating of Virgin Media out of 5 stars
| Our overall rating | 3.8 out of 5 stars |
|---|---|
| Available speeds | 4.8 out of 5 stars |
| Value for money | 3.9 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 3 out of 5 stars |
| Proactive monitoring and support | 3.5 out of 5 stars |
Customer review summary:
Virgin Media Business’s leased line services receive mixed feedback – we’ve seen that many customers commend the reliability and speed of the connections, however, some users have reported challenges, particularly concerning installation delays and communication issues during the setup process.
What do other reviews say about Virgin Media?
| Trustpilot | 1.2 out of 5 stars |
|---|---|
| Reviews.io | 1.2 out of 5 stars |
| Broadband.co.uk | 3.0 out of 5 stars |
| Indeed | 3.8 out of 5 stars |
| ISPreview | 2.0 out of 5 stars |
Price of Virgin Media (at time of writing):
| 100Mbps | 500Mbps | 1Gbps | >10Gbps |
|---|---|---|---|
| £185+ per month | £279+ per month | £550+ per month | Bespoke |
Features of Virgin Media:
| Service Level Agreements (SLAs) | 99.995% uptime guarantee. |
|---|---|
| Installation times and process | 30-90 days |
| Scalability and flexibility | Very scalable solutions |
| Support and customer service | 24/7 support for leased line customers and dedicated account managers |
| Resilience and redundancy | They offer options for network resilience, including diverse routing and failover solutions. |
| Coverage area | They use their own network and have extensive coverage across the UK. |
| Security features | DDos protection and firewall services, amongst others. |
| Technology used | Fibre-optic technology |
| Competitor comparison | Compared to other providers, Virgin Media Business are noted for its extensive network and comprehensive service offerings, as well as higher pricing and longer installation times. |
| Contract terms | Flexible, you can do a rolling contract, 12 or 36 months. |
| Green credentials | Virgin Media Business is committed to sustainability, implementing eco-friendly practices and aiming for net-zero carbon emissions by 2045. |
| Best suited for… | Medium-large businesses |
Pros and cons of Virgin Media:
| Pros | Cons |
|---|---|
Commercial Video of Virgin Media:
Our experience of Virgin Media:
We have had personal interactions with Virgin Media that did not go well. Trying to have a line installed in a central London location was an on-going nightmare, with mixed and confusing communication from many different people. After months of back and forth, the services were discontinued as it was too complicated to continue. However, we have seen in other cases that if the services are installed properly, they can be reliable and extremely fast.
Recent improvements:
- Their solutions are extremely scalable.
- They are compatible with a wide range of technologies (such as cable, fibre, ethernet, FTTP, SOGEA etc.)
On-going issues:
- Their customer service can be very slow
- Their customers claim their 99.9995% uptime is not always upheld
How to purchase Virgin Media leased lines:
Direct:
Or via a reseller:
Our final word on Virgin Media:
Virgin Media, despite their seriously lacking customer support, tricky installation requirements and high prices, present some compelling advantages – which is why we’ve included them on our list. Notably, they will assign you with a dedicated account manager, as well as offer a flexible 60-day rolling contract, which suits seasonal businesses or those just wanting to try out a service. We also think their supplementary features, such as built-in cybersecurity and the option to add a 50Mbps connection, improve their appeal to us.
Hyperoptic
Our performance rating of Hyperoptic out of 5 stars
| Our overall rating | 4.2 out of 5 stars |
|---|---|
| Available speeds | 4.2 out of 5 stars |
| Value for money | 3 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 4.5 out of 5 stars |
| Proactive monitoring and support | 4.5 out of 5 stars |
Customer review summary:
Hyperoptic has received positive feedback from clients, with many praising their reliable services and responsive customer support. Their customers really seem to appreciate the personalised approach and the ability to provide tailored solutions that meet specific business needs
What do other reviews say about Hyperoptic?
| Trustpilot | 4.6 out of 5 stars |
|---|---|
| Reviews.io | 1.2 out of 5 stars |
| Which? | Not rated |
Price of Hyperoptic (at time of writing):
| 1GB | 10GB |
|---|---|
| From £380 per month | £POA |
Features of Hyperoptic:
| Service Level Agreements (SLAs) | 99.995% |
|---|---|
| Installation times and process | As little as 25 working days, subject to a site survey |
| Scalability and flexibility | They offer bandwidth options up to 10Gbps |
| Support and customer service | 24/7 UK-based support |
| Resilience and redundancy | Hyperoptic offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages. |
| Coverage area | Hyperoptic has extensive coverage across the UK. |
| Security features | Many optional extras, including DDoS protection and 1Tbps of peering capacity. |
| Technology used | They use fibre-optic technology, and they also offer wireless leased lines with speeds greater than 10Gbps |
| Competitor comparison | Compared to other providers, Hyperoptic is noted for its comprehensive support, flexible solutions, and competitive pricing. |
| Contract terms | Customisable |
| Green credentials | Hyperoptic is committed to sustainability, implementing eco-friendly practices within their operations. |
| Best suited for… | Their leased line services are ideal for businesses requiring reliable, high-speed internet with dedicated support. |
Pros and cons of Hyperoptic:
| Pros | Cons |
|---|---|
Commercial Video of Hyperoptic:
Our experience of Hyperoptic:
Our interactions with Hyperoptic have been positive, and we have seen evidence of their professionalism and commitment to customer satisfaction through their responses to their customers on Trustpilot. Their support team is responsive, and the services provided are reliable, and we think their flexibility in contract terms and scalability of services are particularly beneficial for growing businesses.
Recent improvements:
- They are constantly improving their SLAs
- They have improved their customer support, offering 24/7 monitoring and better response times
- They now offer packages up to 10Gbps
- They are increasing the size of their network to service more rural areas.
On-going issues:
- Only really suited to urban areas
- Their pricing is not suited to small businesses
- Install lead times will vary greatly based on location
How to purchase Hyperoptic leased lines:
Direct:
- Via their website here.
Our final word on Hyperoptic:
Overall, we think Hyperoptic can offer you a strong leased line service for businesses requiring high-speed and reliable connectivity. They have great customer reviews and can be relied upon to deliver on their SLA guarantee.
Therefore, we think Hyperoptic can be a reliable choice for your business leased line needs if you are located within their existing geographic serviced area, and if you don’t – you’ll be better of looking at another provider
Gamma
Our performance rating of Gamma out of 5 stars
| Our overall rating | 4.1 out of 5 stars |
|---|---|
| Available speeds | 4.4 out of 5 stars |
| Value for money | 3.4 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 4 out of 5 stars |
| Proactive monitoring and support | 4.4 out of 5 stars |
Customer review summary:
Customers appreciate their reliable and efficient services. However, their support receives mixed reviews due to communication delays within their team (from one department to another) and issues with scam calls.
What do other reviews say about Gamma?
| Trustpilot | 1.3 out of 5 stars |
|---|---|
| Payscale | 4.0 out of 5 stars |
| Producthunt | 4.8 out of 5 stars |
| Spiceworks | Not rated |
| Reviews.io | 3.8 out of 5 stars |
Price of Gamma leased lines (at time of writing):
You will have to contact them for a quote.
Features of Gamma:
| Service Level Agreements (SLAs) | 99.995% |
|---|---|
| Installation times and process | As little as 25 working days (subject to a site survey). |
| Scalability and flexibility | Yes – they offer packages up to 10Gbps. |
| Support and customer service | 24/7 UK-based support |
| Resilience and redundancy | They offer network resilience options to maintain business continuity, including backup solutions to safeguard against potential outages. |
| Coverage area | Great coverage across the UK |
| Security features | Many features are available, including DDoS protection and 1 Tbps of peering capacity. |
| Technology used | Wireless leased lines with speeds greater than 10Gbps and fibre-optic technology. |
| Competitor comparison | Compared to other providers, Gamma is noted for its comprehensive support, flexible solutions, and competitive pricing. |
| Contract terms | Customisable |
| Green credentials | Gamma is committed to sustainability. |
| Best suited for… | Any size business, particularly those needing to utilise data-intensive applications. |
Pros and cons of Gamma:
| Pros | Cons |
|---|---|
Commercial Video of Gamma:
Our experience of Gamma:
There are quite an alarming number of recent reviews reporting that Gamma is allowing users to access customer information to make scam calls, which can very quickly ruin a company’s reputation. If they can address these, we think they can provide reliable services with flexible contract terms.
Recent improvements:
- They regularly review and improve their SLAs
- They are very scalable
- They have increased peering arrangements (which makes them better suited to Global communications).
- They are constantly improving their customer support offerings.
- They have improved their monitoring services
On-going issues:
- Lots of customers report harassing calls after making an enquiry
- Long installation times
- Some customers report communication delays between the team
- Additional hardware costs for businesses without existing compatible infrastructure
- Long contracts
How to purchase Gamma leased lines:
Direct:
Our final word on Gamma:
While we are pretty concerned about all the Trustpilot reviews stating they are assisting in scam calls (there seem to be quite a lot of issues about these over roughly the last year), if they can resolve these issues quickly and protect their reputation, we think Gamma can be a great solution for offering high-speed, reliable and symmetrical connectivity. We also think they are a great choice if you need to add VoIP services onto your services.
Gradwell Communications
Our performance rating of Gradwell Communications out of 5 stars
| Our overall rating | 4.6 out of 5 stars |
|---|---|
| Available speeds | 4.6 out of 5 stars |
| Value for money | 4.5 out of 5 stars |
| SLA | 4.8 out of 5 stars |
| Customer retention rate | 4.4 out of 5 stars |
| Proactive monitoring and support | 4.7 out of 5 stars |
Customer review summary:
Gradwell Communications has received positive feedback from clients, with many praising their reliable services and responsive customer support, and in addition, their customers appreciate the personalised approach and the ability to provide tailored solutions that meet specific business needs.
What do other reviews say about Gradwell Communications?
| Trustpilot | 3.9 out of 5 stars |
|---|---|
| Cable.co.uk | 3.5 out of 5 stars |
| ISPReview | 3 out of 5 stars |
Price of Gradwell Communications (at time of writing):
You will have to contact them for a personalised quote.
Features of Gradwell Communications:
| Service Level Agreements (SLAs) | 99.995% |
|---|---|
| Installation times and process | As little as 25 working days (subject to a site survey). |
| Scalability and flexibility | Yes - they offer bandwidth options up to 10Gbps. |
| Support and customer service | 24/7 UK-based support |
| Resilience and redundancy | Their network is designed with no single point of failure, and they offer network resilience options. |
| Coverage area | They have extensive coverage across the UK. |
| Security features | They offer many additional security features/add-ons, including DDos and 1Tbps of peering capacity. |
| Technology used | Wireless leased lines and fibre-optic technology. |
| Competitor comparison | Compared to other providers, Gradwell is noted for its comprehensive support, flexible solutions, and competitive pricing. |
| Contract terms | Customisable |
| Gradwell is committed to sustainability. | Gamma is committed to sustainability. |
| Best suited for… | Any size business. |
Pros and cons of Gradwell Communications:
| Pros | Cons |
|---|---|
Commercial Video of Gradwell Communications:
Our experience of Gradwell Communications:
We think Gradwell are exceptional at offering personalised services to their customers, with a professional, efficient and knowledgeable team who can assist customers with a range of queries, concerns and needs. We think they are great for growing businesses that need to scale up, but still require the dedicated support that Gradwell can offer.
Recent improvements:
- They are improving the geographical reach of their networks.
- They now offer much more flexible solutions for businesses
- They have improved their SLAs in recent years.
On-going issues:
- Some users report issues with communication regarding installation times
How to purchase Gradwell Communications leased lines:
Direct:
- Via their website here.
Our final word on Gradwell Communications:
We think that if Gradwell Communications is available in your business area, they are worth checking out. They have excellent customer support reviews, are engaged with their customers, have strong service-level agreements, scalable solutions and top-notch, personalised service across the entire customer journey.
Radius Connect
Our performance rating of Radius Connect out of 5 stars
| Our overall rating | 4.5 out of 5 stars |
|---|---|
| Available speeds | 4.4 out of 5 stars |
| Value for money | 4.8 out of 5 stars |
| SLA | 4.9 out of 5 stars |
| Customer retention rate | 4.5 out of 5 stars |
| Proactive monitoring and support | 4.3 out of 5 stars |
Customer review summary:
Customers highlight the reliability and consistent performance of Radius Connects leased lines, and their users appreciate the excellent UK-based customer service, with their support teams offering consistently helpful and knowledgeable assistance.
What do other reviews say about Radius Connect?
| Trustpilot | 4.7 out of 5 stars |
|---|---|
| Apollo.io | Not rated |
| Not rated |
Price of Radius Connect (at time of writing):
You will have to contact them for a quote.
Features of Radius Connect:
| Service Level Agreements (SLAs) | Robust SLAs |
|---|---|
| Installation times and process | 30-90 days |
| Scalability and flexibility | Yes |
| Support and customer service | 24/7 UK-based support for leased line customers, with dedicated teams to address any issues promptly. |
| Resilience and redundancy | They offer options for network resilience, including diverse routing and failover solutions. |
| Coverage area | Extensive coverage options across the UK. |
| Security features | Many options are available, including DDos and firewall protection (amongst other things). |
| Technology used | Fibre-optic technology. |
| Competitor comparison | Compared to other providers, Radius Connect is noted for its personalised service and focus on building long-term relationships with clients, however, pricing can be higher than some competitors, and installation times can be longer. |
| Contract terms | 12-36 months. |
| Gradwell is committed to sustainability. | Radius Connect is committed to sustainability, implementing eco-friendly practices and aiming for net-zero carbon emissions by 2045. |
| Best suited for… | Medium-large businesses. |
Pros and cons of Radius Connect:
| Pros | Cons |
|---|---|
Commercial Video of Radius Connect:
Our experience of Radius Connect:
We think that Radius’ leased line services provided are reliable, and the support teams are knowledgeable – they are clearly very committed to providing an excellent service. However, we have observed that the installation process can be protracted, and communication during this phase could be enhanced.
Recent improvements:
- They are constantly improving their network coverage.
- They have worked on improving their installation process.
On-going issues:
- During busy periods, their response times can be quite slow.
- Installation times still greatly vary.
How to purchase Radius Connect leased lines:
Direct:
- Via their website here.
Our final word on Radius Connect:
Overall, we think that Radius Connect Leased Lines can be a great solution if you’re looking for a reliable, dedicated internet connection. We think this because their personalised approach, combined with reliable SLAs and a fantastic UK-based customer support team, makes them a solid choice for companies that depend on non-stop connectivity.